Privacy Policy
Last updated: 23 September 2026
Chef Loula Cooks (“I”, “me”, “my” or “Chef Loula Cooks”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how I collect, use, store and protect your personal information when you visit chefloulacooks.co.uk, contact me, make an enquiry or book my services.
1. Who I am
Chef Loula Cooks is a sole trader business based in London, United Kingdom.
If you have any questions about how your personal information is handled, you can contact me at:
Email: hello@chefloulacooks.co.uk
2. Information I may collect
Depending on how you interact with my website and services, I may collect:
Your name
Email address
Telephone number
Event or booking details
Event location
Number of guests
Occasion or type of event
Food preferences
Dietary requirements and allergy information
Information you provide when requesting a quote or making a booking
Payment and transaction information where applicable
Any other information you choose to provide when contacting me
I may also collect basic technical information when you visit my website, such as your IP address, browser type and information about how you use the website. Some of this information may be collected through cookies or similar technologies. Please see my Cookie Policy for more information.
3. How I collect your information
I may collect personal information when you:
Submit an enquiry through my website
Contact me by email, telephone or social media
Request a quote
Make or manage a booking
Subscribe to communications, where applicable
Visit or interact with my website
I generally collect information directly from you.
4. How I use your information
I use your personal information to:
Respond to enquiries and requests
Prepare personalised quotes and menus
Arrange and manage bookings
Communicate with you about your event
Accommodate dietary requirements and allergies
Process payments and maintain business records
Provide and improve my services
Manage and maintain my website
Comply with legal, accounting and tax obligations
Respond to questions, complaints or requests
I will only use your information where I have a lawful basis to do so. Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract with you, complying with a legal obligation, pursuing legitimate business interests, or obtaining your consent where consent is required.
5. Dietary and allergy information
If you provide information about allergies, intolerances or dietary requirements, I will use this information only where necessary to plan and safely provide your requested service.
Some information about health can constitute special category data under UK data protection law. Where this applies, an additional legal condition may be required alongside the normal lawful basis for processing.
Please only provide dietary and allergy information that is relevant to your booking.
6. Who I may share your information with
I will not sell your personal information.
Where necessary to operate my business, I may share relevant information with trusted third parties who provide services such as:
Website hosting and website management
Email and communication services
Payment processing
Booking or enquiry platforms
Accounting or bookkeeping services
Professional advisers
Delivery or event support services where required
I only share information that is reasonably necessary for the relevant purpose.
Some service providers may process information outside the UK. Where this occurs, I will take appropriate steps required by applicable data protection law to protect your information. The ICO notes that privacy information should explain relevant international transfers and safeguards where applicable.
7. How long I keep your information
I will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.
Information relating to enquiries may be retained for a reasonable period so that I can manage follow-ups and maintain appropriate business records.
Information relating to bookings and transactions may need to be retained for longer to meet legal, accounting and tax requirements.
When information is no longer required, I will take reasonable steps to securely delete or dispose of it.
8. How I protect your information
I take reasonable steps to protect your personal information from being lost, misused, accessed without permission, altered or disclosed improperly.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Your data protection rights
Depending on the circumstances and the legal basis for processing, you may have rights including:
The right to ask for access to the personal information I hold about you
The right to ask for inaccurate information to be corrected
The right to request deletion of your information in certain circumstances
The right to request that processing of your information is restricted in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where I am relying on consent to process your information
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, please contact me at:
10. Marketing communications
If I send marketing communications, I will do so in accordance with applicable data protection and electronic marketing rules.
You can unsubscribe from marketing communications at any time by contacting me or using the unsubscribe option provided in the relevant communication.
11. Cookies
My website uses cookies and similar technologies. Some cookies are necessary for the website to function, while others may be used for analytics or other purposes.
Please see my Cookie Policy for further information about the cookies used on this website and how you can manage your preferences.
12. Third-party websites
My website may contain links to third-party websites, including social media platforms and other services.
I am not responsible for the privacy practices, content or security of third-party websites. I recommend reviewing their privacy policies before providing them with personal information.
13. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my business, website, services or applicable data protection requirements.
The latest version will always be published on this page with the date it was last updated.
14. Complaints
If you have concerns about how I have handled your personal information, please contact me first at:
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has not been handled in accordance with applicable data protection law.